Customer Support Representative - phone and chat support (Denver, CO)

Bright Cedar Inspection Services tests and certifies buildings, pipelines and equipment around Denver, and we need a Customer Support Representative to lead our phone and chat support. Training and certification are paid for. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including scheduling, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with scheduling. Working arrangement • Full-time, on a regular day shift. • On site in Denver, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.