Customer Support Representative - phone and chat support (Denver, CO)

Silverline Maple Press Partners is a printer and publisher in Denver serving local and national clients, and we need a Customer Support Representative to lead our phone and chat support. We like people who notice details. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including bindery work, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with bindery work. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, with flexible days. • On site in Denver. • We will tell you what to expect at each step of the hiring process.