Customer Support Representative - phone and chat support (Denver, CO)

Westbrook Analytics plans bus and rail service for cities around Denver. We are hiring a Customer Support Representative to take on phone and chat support. You would join a small organisation of about 5 people based in Denver. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including survey data, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with survey data. Working arrangement • Full-time, Monday to Friday. • On site in Denver. • We reply to every applicant.