Customer Support Representative - phone and chat support (Denver, CO)

We are growing our team at Summit Corner Auto Group and adding a Customer Support Representative whose main responsibility will be phone and chat support. You would join a large organisation of more than 1,000 people based in Denver. What you will do • Resolve billing and account issues, including vehicle inspections, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with vehicle inspections. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Denver. • Applications are reviewed on a rolling basis.