Customer Support Representative - phone and chat support (Denver, CO)

Greenridge Summit Water Authority supplies drinking water and treats wastewater for Denver and nearby communities, and we need a Customer Support Representative to lead our phone and chat support. You would join a small organisation of about 143 people based in Denver. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including meter reading, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with meter reading. • Bilingual English and Spanish. Working arrangement • Contract for twelve months, with clear deliverables from the first week. • On site in Denver. • We will tell you what to expect at each step of the hiring process.