Customer Support Representative - phone and chat support (Denver, CO)

Ironwood Union Civic Services is looking for a Customer Support Representative. The job centres on phone and chat support for public records, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including public records, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with public records. Working arrangement • Contract for three months, with a review at the end and a chance of extension. • On site in Denver. • We reply to every applicant.