Customer Support Representative - phone and chat support (Dallas, TX)

Northwind Harbor Environmental Services Partners serves homes and businesses with collection and disposal in Dallas. We are hiring a Customer Support Representative to take on phone and chat support. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including collection routes, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with collection routes. Working arrangement • Full-time, on a regular day shift. • On site in Dallas. • We will tell you what to expect at each step of the hiring process.