Customer Support Representative - phone and chat support (Dallas, TX)

Foxglove North Property Management looks after rental homes across the Dallas area. We are hiring a Customer Support Representative to take on phone and chat support. You would join a large organisation of more than 1,000 people based in Dallas. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including vendor invoices, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with vendor invoices. Working arrangement • Full-time, on a regular day shift. • On site in Dallas. • We will tell you what to expect at each step of the hiring process.