Customer Support Representative - phone and chat support (Dallas, TX)

Foxglove Willow Property Management Group manages apartment communities around Dallas, and we need a Customer Support Representative to lead our phone and chat support. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including lease renewals, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with lease renewals. Working arrangement • Part-time, about 24 hours a week, afternoons. • On site in Dallas. • We reply to every applicant.