Customer Support Representative - phone and chat support (Columbus, OH)

We are growing our team at Greenridge Harbor Freight Partners and adding a Customer Support Representative whose main responsibility will be phone and chat support. You would join a large organisation of about 321 people based in Columbus. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including claims, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with claims. Working arrangement • Contract for four months, with clear deliverables from the first week. • On site in Columbus. • We reply to every applicant.