Customer Support Representative - phone and chat support (Colorado Springs, CO)

Silverline Bright Housing is looking for a Customer Support Representative. The job centres on phone and chat support for rent assistance, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people based in Colorado Springs. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including rent assistance, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with rent assistance. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Colorado Springs. • Applications are reviewed on a rolling basis.