Customer Support Representative - phone and chat support (Colorado Springs, CO)

Westbrook Mill Energy is looking for a Customer Support Representative. The job centres on phone and chat support for outage response, and it would suit someone who likes steady, practical work. We work closely with regulators and communities. What you will do • Resolve billing and account issues, including outage response, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with outage response. • Bilingual English and Spanish. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • On site in Colorado Springs, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.