Customer Support Representative - phone and chat support (Cleveland, OH)

We are growing our team at Redstone Ashton Hospitality Group and adding a Customer Support Representative whose main responsibility will be phone and chat support. You would join a small organisation of about 157 people based in Cleveland. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including guest bookings, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with guest bookings. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, with flexible days. • On site in Cleveland. • Applications are reviewed on a rolling basis.