Customer Support Representative - phone and chat support (Cleveland, OH)

Bluepeak Umber Hospitality is a hospitality company in Cleveland with restaurants, rooms and catering. We are hiring a Customer Support Representative to take on phone and chat support. Guests remember kindness. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including food costs, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with food costs. • Bilingual English and Spanish. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • On site in Cleveland. • We will tell you what to expect at each step of the hiring process.