Customer Support Representative - phone and chat support (Cincinnati, OH)

Ironwood Haven Medical Group designs and makes medical devices in Cincinnati, and we need a Customer Support Representative to lead our phone and chat support. Documentation is part of the craft. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including complaint handling, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with complaint handling. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Cincinnati. • Applications are reviewed on a rolling basis.