Customer Support Representative - phone and chat support (Cincinnati, OH)

Greenridge Amber Property Management Associates manages apartment communities around Cincinnati. We are hiring a Customer Support Representative to take on phone and chat support. We are flexible about schedules. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including lease renewals, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with lease renewals. Working arrangement • Part-time, about 28 hours a week, mornings. • On site in Cincinnati, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.