Customer Support Representative - phone and chat support (Cincinnati, OH)

We are growing our team at Redstone Ember Housing and adding a Customer Support Representative whose main responsibility will be phone and chat support. You would join a small organisation of about 50 people based in Cincinnati. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including rent assistance, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with rent assistance. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Cincinnati, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.