Customer Support Representative - phone and chat support (Chicago, IL)

We are growing our team at Summit Mill Arts Center Partners and adding a Customer Support Representative whose main responsibility will be phone and chat support. Everyone pitches in on show days. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including exhibitions, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with exhibitions. • Bilingual English and Spanish. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in Chicago. • We will tell you what to expect at each step of the hiring process.