Customer Support Representative - phone and chat support (Chicago, IL)

We are growing our team at Northwind Beacon Water Authority and adding a Customer Support Representative whose main responsibility will be phone and chat support. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including capital projects, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with capital projects. Working arrangement • Full-time, on a regular day shift. • On site in Chicago. • We will tell you what to expect at each step of the hiring process.