Customer Support Representative - phone and chat support (Chicago, IL)

We are growing our team at Greenridge Harbor Telecom and adding a Customer Support Representative whose main responsibility will be phone and chat support. You would join a small organisation of about 13 people based in Chicago. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including field visits, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with field visits. Working arrangement • Part-time, about 24 hours a week, afternoons. • On site in Chicago, with some flexibility after the first few months. • We reply to every applicant.