Customer Support Representative - phone and chat support (Charlotte, NC)

Amberfield Cross Telecom Group is looking for a Customer Support Representative. The job centres on phone and chat support for outage reports, and it would suit someone who likes steady, practical work. Technicians and office staff share information daily. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including outage reports, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with outage reports. • Bilingual English and Spanish. Working arrangement • Contract for twelve months, with a review at the end and a chance of extension. • On site in Charlotte. • We reply to every applicant.