Customer Support Representative - phone and chat support (Charlotte, NC)

Clearpath Forge Freight is a Charlotte logistics company with trucks, warehouses and dispatch. We are hiring a Customer Support Representative to take on phone and chat support. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including claims, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with claims. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Charlotte. • We reply to every applicant.