Customer Support Representative - phone and chat support (Charlotte, NC)

Silverline Haven Medical Group builds devices used by hospitals and clinics, with its team based in Charlotte. We are hiring a Customer Support Representative to take on phone and chat support. Patient safety shapes every decision. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including production lots, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with production lots. Working arrangement • Contract for three months, with a review at the end and a chance of extension. • On site in Charlotte. • We will tell you what to expect at each step of the hiring process.