Customer Support Representative - phone and chat support (Charlotte, NC)

We are growing our team at Summit Meridian Civic Services and adding a Customer Support Representative whose main responsibility will be phone and chat support. You would join a large organisation of more than 1,000 people based in Charlotte. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including permits, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with permits. • Bilingual English and Spanish. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • On site in Charlotte. • We reply to every applicant.