Customer Support Representative - phone and chat support (Charlotte, NC)

Clearpath Fern Arts Center Group runs a venue and education programmes in Charlotte. We are hiring a Customer Support Representative to take on phone and chat support. You would join a small organisation of about 146 people based in Charlotte. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including ticketing, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with ticketing. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in Charlotte. • We reply to every applicant.