Customer Support Representative - phone and chat support (Charleston, SC)

Greenridge Kestrel Markets Group is looking for a Customer Support Representative. The job centres on phone and chat support for shrink and waste, and it would suit someone who likes steady, practical work. You would join a small organisation of about 149 people based in Charleston. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including shrink and waste, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with shrink and waste. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • On site in Charleston. • Applications are reviewed on a rolling basis.