Customer Support Representative - phone and chat support (Charleston, SC)

We are growing our team at Silverline Pine Auto Group and adding a Customer Support Representative whose main responsibility will be phone and chat support. Service hours are steady. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including vehicle inspections, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with vehicle inspections. • Bilingual English and Spanish. Working arrangement • Contract for three months, with clear deliverables from the first week. • On site in Charleston. • We reply to every applicant.