Customer Support Representative - phone and chat support (Charleston, SC)

Cedar Willow Medical Group is looking for a Customer Support Representative. The job centres on phone and chat support for complaint handling, and it would suit someone who likes steady, practical work. Patient safety shapes every decision. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including complaint handling, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with complaint handling. Working arrangement • Contract for four months, with clear deliverables from the first week. • On site in Charleston. • We reply to every applicant.