Customer Support Representative - phone and chat support (Charleston, SC)

Silverline Maple Financial is a financial-services company in Charleston. We are hiring a Customer Support Representative to take on phone and chat support. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including vendor spend, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with vendor spend. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Charleston. • We will tell you what to expect at each step of the hiring process.