Customer Support Representative - phone and chat support (Buffalo, NY)

Cedar Water Authority Group is looking for a Customer Support Representative. The job centres on phone and chat support for capital projects, and it would suit someone who likes steady, practical work. You would join a small organisation of about 135 people based in Buffalo. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including capital projects, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with capital projects. • Bilingual English and Spanish. Working arrangement • Contract for three months, with the possibility of becoming permanent. • On site in Buffalo. • We reply to every applicant.