Customer Support Representative - phone and chat support (Buffalo, NY)

We are growing our team at Bright Pike Insurance and adding a Customer Support Representative whose main responsibility will be phone and chat support. We invest in training for new adjusters. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including underwriting files, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with underwriting files. Working arrangement • Full-time, with a steady weekday schedule. • On site in Buffalo, with some flexibility after the first few months. • We reply to every applicant.