Customer Support Representative - phone and chat support (Boston, MA)

Harborlight Linden Facilities cleans and maintains buildings for schools, offices and hospitals around Boston, and we need a Customer Support Representative to lead our phone and chat support. You would join a small organisation of about 33 people based in Boston. What you will do • Resolve billing and account issues, including cleaning schedules, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with cleaning schedules. Working arrangement • Part-time, about 24 hours a week, mornings. • On site in Boston. • We will tell you what to expect at each step of the hiring process.