Customer Support Representative - phone and chat support (Boston, MA)

Cedar Field Water Authority supplies drinking water and treats wastewater for Boston and nearby communities, and we need a Customer Support Representative to lead our phone and chat support. You would join a small organisation of about 138 people based in Boston. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including meter reading, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with meter reading. Working arrangement • Contract for twelve months, with the possibility of becoming permanent. • On site in Boston. • We will tell you what to expect at each step of the hiring process.