Customer Support Representative - phone and chat support (Boston, MA)

Stonegate Glen Environmental Services Group is looking for a Customer Support Representative. The job centres on phone and chat support for weigh tickets, and it would suit someone who likes steady, practical work. We take pride in clean streets. What you will do • Resolve billing and account issues, including weigh tickets, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with weigh tickets. • Bilingual English and Spanish. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • On site in Boston. • We will tell you what to expect at each step of the hiring process.