Customer Support Representative - phone and chat support (Boston, MA)

Silverline Sable Manufacturing Associates manufactures parts and assemblies at its Boston plant. We are hiring a Customer Support Representative to take on phone and chat support. We value people who work safely and speak up. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including tooling, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with tooling. • Bilingual English and Spanish. Working arrangement • Contract for twelve months, with the possibility of becoming permanent. • On site in Boston, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.