Customer Support Representative - phone and chat support (Boston, MA)

We are growing our team at Redstone Union Foods and adding a Customer Support Representative whose main responsibility will be phone and chat support. You would join a large organisation of about 833 people based in Boston. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including production batches, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with production batches. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, mornings. • On site in Boston, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.