Customer Support Representative - phone and chat support (Birmingham, AL)

Amberfield Bridge Foods is looking for a Customer Support Representative. The job centres on phone and chat support for ingredient orders, and it would suit someone who likes steady, practical work. You would join a small organisation of about 31 people based in Birmingham. What you will do • Resolve billing and account issues, including ingredient orders, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with ingredient orders. Working arrangement • Full-time, on a regular day shift. • On site in Birmingham. • We will tell you what to expect at each step of the hiring process.