Customer Support Representative - phone and chat support (Birmingham, AL)

Nova Ember Markets operates grocery and general-merchandise stores around Birmingham, and we need a Customer Support Representative to lead our phone and chat support. You would join a large organisation of more than 1,000 people based in Birmingham. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including store inventory, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with store inventory. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • On site in Birmingham. • We will tell you what to expect at each step of the hiring process.