Customer Support Representative - phone and chat support (Birmingham, AL)

Nova Amber Financial is looking for a Customer Support Representative. The job centres on phone and chat support for regulatory reports, and it would suit someone who likes steady, practical work. You would join a large organisation of about 883 people based in Birmingham. What you will do • Resolve billing and account issues, including regulatory reports, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with regulatory reports. Working arrangement • Part-time, about 16 hours a week, with flexible days. • On site in Birmingham. • We will tell you what to expect at each step of the hiring process.