Customer Support Representative - phone and chat support (Birmingham, AL)

Bluepeak Sparrow Environmental Services is an environmental-services company in Birmingham with routes, transfer stations and recycling, and we need a Customer Support Representative to lead our phone and chat support. We take pride in clean streets. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including collection routes, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with collection routes. Working arrangement • Part-time, about 20 hours a week, spread across three days. • On site in Birmingham, with some flexibility after the first few months. • We reply to every applicant.