Customer Support Representative - phone and chat support (Baltimore, MD)

We are growing our team at Ironwood Junction Water Authority and adding a Customer Support Representative whose main responsibility will be phone and chat support. Our work is invisible when it goes well, and we are proud of that. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including meter reading, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with meter reading. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in Baltimore, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.