Customer Support Representative - phone and chat support (Baltimore, MD)

Foxglove Lakeside Civic Services is looking for a Customer Support Representative. The job centres on phone and chat support for case files, and it would suit someone who likes steady, practical work. Benefits and stability attract long tenure. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including case files, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with case files. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Baltimore. • We will tell you what to expect at each step of the hiring process.