Customer Support Representative - phone and chat support (Austin, TX)

We are growing our team at Amberfield Thistle Medical and adding a Customer Support Representative whose main responsibility will be phone and chat support. Engineers and clinicians sit at the same table. What you will do • Resolve billing and account issues, including complaint handling, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with complaint handling. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, mornings. • On site in Austin. • We will tell you what to expect at each step of the hiring process.