Customer Support Representative - phone and chat support (Atlanta, GA)

We are growing our team at Westbrook Quill Facilities and adding a Customer Support Representative whose main responsibility will be phone and chat support. You would join a small organisation of about 37 people based in Atlanta. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including work orders, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with work orders. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in Atlanta. • We will tell you what to expect at each step of the hiring process.