Customer Support Representative - phone and chat support (Anchorage, AK)

Redstone Wilder Medical builds devices used by hospitals and clinics, with its team based in Anchorage, and we need a Customer Support Representative to lead our phone and chat support. You would join a small organisation of about 35 people based in Anchorage. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including training materials, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with training materials. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, spread across three days. • On site in Anchorage. • We reply to every applicant.