Customer Support Representative - phone and chat support (Anchorage, AK)

We are growing our team at Bluepeak Corner Property Management Group and adding a Customer Support Representative whose main responsibility will be phone and chat support. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including maintenance requests, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with maintenance requests. Working arrangement • Contract for four months, with clear deliverables from the first week. • On site in Anchorage. • We will tell you what to expect at each step of the hiring process.