Customer Support Representative - phone and chat support (Albuquerque, NM)

Silverline Oak Telecom Group is looking for a Customer Support Representative. The job centres on phone and chat support for field visits, and it would suit someone who likes steady, practical work. Technicians and office staff share information daily. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including field visits, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with field visits. Working arrangement • Contract for nine months, with a review at the end and a chance of extension. • On site in Albuquerque. • We will tell you what to expect at each step of the hiring process.