Customer Support Representative - phone and chat support (Albuquerque, NM)

We are growing our team at Highbridge Cross Banking Services and adding a Customer Support Representative whose main responsibility will be phone and chat support. You would join a small organisation of about 34 people based in Albuquerque. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including fraud alerts, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with fraud alerts. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Albuquerque. • Applications are reviewed on a rolling basis.