Customer Support Representative - phone and chat support (Albuquerque, NM)

Silverline Ridge Medical builds devices used by hospitals and clinics, with its team based in Albuquerque, and we need a Customer Support Representative to lead our phone and chat support. You would join a large organisation of about 292 people based in Albuquerque. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including training materials, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with training materials. Working arrangement • Full-time, Monday to Friday. • On site in Albuquerque, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.