Customer Support Representative - new-customer onboarding (Wichita, KS)

Highbridge Orchard Telecom is a telecommunications provider in Wichita focused on reliable home and business connections. We are hiring a Customer Support Representative to take on new-customer onboarding. You would join a small organisation of about 24 people based in Wichita. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including billing accounts, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with billing accounts. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, spread across three days. • On site in Wichita. • Applications are reviewed on a rolling basis.